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New Gold Status Visa Card services

Fairbairn Private Bank is pleased to announce the launch of its new and improved Gold Status Visa card and services. Distribution of the new cards is well underway and most cards have now been received and activated. If you are a Gold Status Visa card holder you now have until 31 January 2008 to activate your new card. For your assistance, activation instructions have been included with your new card.

The new Fairbairn Private Bank Gold Status Visa card will provide added value and extra peace of mind, and will include the following benefits and services…..

A new 24:7 international contact number: +44 (0) 1624 645111

Dedicated Visa contact telephone number – Call us anytime, 24 hours a day, seven days a week, from anywhere in the world. 

For that extra peace of mind….

- Enhanced fraud protection – the new card will enable quicker detection of any potential fraud transactions.

- Protection of Verified by Visa – the Verified by Visa service will be available on your new card for additional security when shopping online. From early 2008, you will be prompted to sign up for this service, when you make your first online purchase from an approved Visa retail agent. Once signed up, you will be asked to enter your security password for any subsequent online purchases.

- Continued Chip and Pin advantages – your new card will still benefit from the same Chip and Pin services as your previous card, to include improved security, faster transaction times and protection against fraud.

- A new PIN will be issued for your new card and if you want to change your PIN, you can do it at any Visa cash machine which has a PIN management facility. If you do not receive your new PIN number within 5 days of receiving your new card, please contact us on +44 (0) 1624 645111.

Improved services especially for YOU….

- Flexibility on your card parameters – this allows temporary alterations to the transaction limit on your card. In anticipation of any large transactions you will simply need to inform the bank in advance.

- Faster response times – your new card is supported by the very latest in card technology and enables your queries to be answered faster than ever before.

- Coming soon, an SMS text alert service – details of large Visa transactions can be sent to your mobile phone via SMS text messaging for you to review. You must supply us with your mobile telephone number to receive this service.

- Despite all the new features of your new Visa card, if you currently pay an annual card fee we will not be increasing this. If you hold a joint Visa card, the annual fee will be split accordingly and applied to your account as usual i.e. you will not have to pay the fee twice.

Remember: We advise that you wait for delivery of your new PIN number before activating your new card. Activation of your new card will result in your existing card being deactivated. Full instructions for activating your card will be provided when your new card is delivered to you. If you have any queries, please call us on +44 (0) 1624 645111.