| Account condition/s affected |
Existing condition |
Amended / new condition |
Focus 10.2.6.
Reserve 9.2.5. |
Where you become aware that a payment transaction
has been debited to your Account, but not authorised by you or has
been incorrectly executed, you must inform us immediately. If we
fail to provide or make available information concerning the
payment transaction you may be entitled to redress. |
Where you become aware that a payment transaction has been
debited to your Account, but not authorised by you or has been
incorrectly executed, you must inform us immediately; and
no later than 13 months after the date of instruction. We will
review whether the payment transaction was properly authorised,
accurately recorded and not affected by a technical breakdown or
some other deficiency. If we fail to provide or make
available information concerning the payment transaction you may be
entitled to redress.
|
Focus 10.2.9.7.
Reserve 9.2.8.7. |
None |
We may refuse to make a payment (and we will not
be responsible for any loss) if:
We are blocked or stopped from making the payment due to
international legal obligations.
|
| Focus 36.2. |
You may print off a copy of your own statements,
if you have access to a printer, once you are connected through
your customer online service. Printed copies of any of the above
documents are available upon request at the cost of £5 per
sheet. |
You are entitled to receive monthly Focus
valuations under UK, Isle of Man and Jersey rules and regulations.
However, you may instruct us to cease sending valuations to you,
until further notice, by ticking the box in section 15 of the Focus
application form or by advising us in writing. You may
print off a copy of your own statements, if you have access to a
printer, once you are connected through your customer online
service. Printed copies of any of the above documents are available
upon request at the cost of £5 per sheet. |
| Focus 36.2.2.3. |
The website displays all historical transactions,
therefore you accept that you will not receive:
36.2.2.3. monthly Focus valuations. |
Condition 36.2.2.3. deleted. |
Focus 40.4.9.
Reserve 39.4.9. |
The PIN should not be written down in any format
or held with the Gold Status Visa Card. |
We would advise that the PIN
should not be written down in any format or held with the Gold
Status Visa Card. |
| Focus 43.14.1. |
We will collect and receive all income, interest
distributions and other payments in respect of your investments and
you authorise us to take any steps necessary to do so. Where we
also provide Discretionary Investment Management Services we will
allocate them to the same investment strategy. If you are a US
national or a non-US resident holding US investments, we will
endeavour to collect income under the appropriate reduced rate of
withholding tax provided that you complete any documentation that
may be required under the applicable regulations. If this
documentation is not fully completed and returned to us, any income
on your US securities will be taxed at the default rate. |
We will collect and receive all income, interest
distributions and other payments in respect of your investments and
you authorise us to take any steps necessary to do so.
Unless you request otherwise, income will remain in the
currency it is received. Where we also provide
Discretionary Investment Management Services we will allocate them
to the same investment strategy. If you are a US national or a
non-US resident holding US investments, we will endeavour to
collect income under the appropriate reduced rate of withholding
tax provided that you complete any documentation that may be
required under the applicable regulations. If this documentation is
not fully completed and returned to us, any income on your US
securities will be taxed at the default rate. |
| Focus 43.18.1. |
We will notify you of any material change to
information provided in respect of the Focus services provided to
you. |
We will notify you of any material change to
information provided in respect of the Focus services provided to
you. Information relating to the Focus services will be
transmitted by email, writing or on our website. |
| Focus 44.9.12. |
We will take all reasonable steps to ensure that
any financial instrument or funds received in settlement of
executed orders are promptly delivered to your Account. |
We will take all reasonable steps to ensure that any financial
instrument or funds received in settlement of executed orders are
promptly delivered to your Account. Unless you request
otherwise, proceeds from the sale of investments will remain in the
currency it is received.
|