Contact us

You can contact our client services team from 8 am - 8 pm (UK time), Monday to Friday on 0800 289936 (freephone from within the UK) or +44 (0) 1624 645000.

Isle of Man office Fairbairn Private Bank (IOM) Limited St Marys Court 20 Hill Street, Douglas ISLE OF MAN IM1 1EU Tel: +44 (0) 1624 645000 Fax: +44 (0) 1624 627218 mailto:iom@fairbairnpb.com	Jersey office Fairbairn Private Bank Limited Fairbairn House 31 The Esplanade St Helier JERSEY JE1 1FB Tel: +44 (0) 1534 887889 Fax: +44 (0) 1534 509725 mailto:jer@fairbairnpb.com
London office Fairbairn Private Bank UK Old Mutual Place 2 Lambeth Hill LONDON EC4V 4GG Tel: +44 (0) 207 002 3600 Fax: +44 (0) 207 002 3649 mailto:uk@fairbairnpb.com	South African representative office 3rd Floor 1 Newtown Avenue Killarney Johannesburg 2193 SOUTH AFRICA Tel: +27 (0) 11 480 1699 Fax: +27 (0) 11 480 3783

Gold status Visa card hotline

Tel: +44 (0) 1624 645111

This number is available 24 hours a day, seven days a week, from anywhere in the world for your gold status Visa card queries.

How to make a complaint

A guide to help you make a complaint is available online.