Hints and tips

System requirements

Viewing our pdf's

All documents on this website are available for download as an Adobe Acrobat PDF file. Documents in PDF (Portable Document Format) can be displayed in full colour and all pages (or a selection) printed from any computer - Macintosh®, Windows®, DOS, or UNIX® - regardless of the fonts or software programs used to create the original document. If you already have a previous version of Acrobat Reader installed, you may need to upgrade now; this is because all our PDF files are produced using Adobe Acrobat 6.0 Professional. It is important that you install Acrobat Reader in your browser's PLUGINS folder or directory for it to properly display downloaded PDF documents. With documents that have fairly small type in them, you will probably find it best to re-set Acrobat Reader's on-screen view size to 150% for easier reading.

Java and Flash

Please note: our internet service and interactive access utilises Java script. If you do not have this software, you can download it for free from http://www.java.com/.

A Flash plug-in may be required to view certain graphics on the website. If you do not have this software, you can download it from Adobe Shockwave Download Centre.

Security hints & tips

Choosing your password

A good password:

Needn't be a word at all. It can be a combination of letters and numbers
Is at least seven characters long. Longer passwords are harder to guess or break
Does not contain your user name, real name or company name
Contains a mix of upper and lower case letters and numbers. However, be aware that some of these punctuation marks may be difficult to enter on foreign keyboards if you are travelling
Is changed regularly - we will ask you to change your password every 60 days.

Don't use weak passwords. This means:

Using a commonplace dictionary word
Something that is easy to work out with a little background knowledge, for example: favourite football team, birthday, spouse's name etc
The most common password is 'Password' so thats an obvious one to avoid
A password that you have used on your PC system or other websites.

Protect your PC / Update the security software on your PC regularly

Use a Firewall - Firewalls keep out some viruses and hackers. A firewall isn't sufficient on its own to guarantee security but it is a good first line of defence
Install anti-virus software - Anti-virus software is one of the main defences against online problems. It continually scans for viruses, including trojans and worms. To be effective it must be kept up-to-date
Get the latest Windows updates - As new threats emerge, Microsoft updates its Windows operating system and Microsoft Office applications to block them. However, you need to download the updates regularly to be sure of getting maximum protection
Stop Spyware - Don't let strangers get inside your computer. There are many different types of spyware and they may result in financial fraud
Don't save a document containing information such as passwords on your PC - if someone should steal your PC they will have all the information to access your accounts etc
If you do not use Microsoft Windows, see Protect your Mac or Protect your Linux computer.

How to view the site at its best / How to change your screen resolution

To view the website without having to scroll left to right repeatedly, the suggested screen resolution for the site is 1024 x 768 (or larger).

Fraud alerts

In the past we have been sucessful in closing down several websites designed to look like ours. These websites were created in an effort to lure account holders into divulging confidential information in order to attempt a fraud. This type of fraud has been tried on many banks, both large and small, and is not uncommon. We are taking this matter very seriously and monitoring the internet very carefully.

Our only official website is http://www.fairbairnpb.com/, and this continues to be secure. Get Safe Online offers more information about internet security and how to protect yourself from online fraud.

If you have any concerns regarding this matter, please contact our customer service centre on +44 (0) 1624 645000 between 8am and 8pm (Monday to Friday).

FAQs

Do you offer internet services / banking?

We offer account viewing facilities via the internet. You can securely view your account details online from anywhere in the world, round the clock, removing the need for printed and posted statements. The most up to date password protection and message encryption systems are used to give total confidence.

Which accounts are available to view online?

All of our products and services are available to view online. The Focus product integrates your banking and investments into one account which gives an integrated report online. This shows all details of banking and investment transactions you have made, enabling you to see your total net worth with us. Click on the following link to apply for online access.

What do I do if I forget my username and/or password?

Please contact our customer service centre on +44 (0) 1624 645000 between 8am and 8pm (Monday to Friday) who will be able to identify you using several levels of security questions and re-confirm your username. In the event of your password being forgotten, a temporary password will be assigned to you giving you the opportunity to log on and change it to something more memorable to you.

How often does the password change?

We recommend that all clients change their online password at least every 60 days to help maintain the security of your account.

Where can I find details of interest rates?

Fixed Term Deposit holders can view their interest rate via their online account access. Once logged on, select the relevant account and click on Account Details. All other interest rates can be viewed by clicking on 'Banking services' (this can be found in the page navigation area, near the top of the screen), and then click on 'Interest rates', to the left of the screen. Alternatively, please click on the following link to view our interest rates.

How can I get more help? / What if I make a mistake?

Please contact our customer service centre on +44 (0) 1624 645000 between 8am and 8pm (Monday to Friday) who will be able to offer support.

NB We provide these hints and tips as advice only, and we cannot be held responsible for any consequences that result from following the advice given.

The purpose of the Frequently Asked Questions (FAQ’s) is to give general information about our products and services and the private banking industry. The information contained in these FAQ’s is not intended to and does not constitute any offer by us to sell, neither is it intended to be an invitation or solicitation to buy, any product or service and must not be relied upon in connection with any investment or other decision. Nothing contained in these FAQ’s constitutes investment, legal, tax or other advice and is not to be relied on in making an investment decision.

The full website Disclaimer notice provides more information on legal and regulatory issues and other matters which you should be aware of when reviewing the content of this Website.